When you interact with La Dolce Nail Spa Hockley or book an appointment, we may collect information you voluntarily provide, including:

• Name, phone number, and email address
• Appointment, scheduling, and booking details
• Service history, customer notes, and service preferences
• Communication preferences and feedback / customer support communications
• Transaction-related information

Our website and online services may also collect technical details such as browser type, device information, IP address, website activity, and analytics.

La Dolce Nail Spa Hockley uses Book Spa Pro, an online booking and salon management platform, to help manage appointments, customer profiles, service history, communications, and other salon operations.

When you book an appointment through Book Spa Pro, information you provide may be processed and stored through Book Spa Pro and its service providers on behalf of La Dolce Nail Spa Hockley.

Book Spa Pro maintains its own Privacy Policy and Terms governing its platform and data-processing practices.

We may use your personal information to:

• Schedule, confirm, modify, and manage appointments
• Maintain your customer profile, history, and personalize services
• Communicate regarding appointments, questions, and customer support
• Process and facilitate transactions
• Improve our services, maintain security, and prevent fraud
• Comply with applicable legal requirements
• Send promotional communications when appropriate consent is provided

• We send appointment-related communications such as booking confirmations, reminders, scheduling updates, and service notices.

• If you opt in to promotional communications, we may send salon news, special offers, and seasonal promotions. Consent to receive marketing texts is never a condition of purchase or booking.

• Message frequency varies. Standard message and data rates may apply.

SMS-related information is only shared with technology vendors and messaging platforms solely as necessary to transmit our communications to you.

• We do not sell your personal information.

• Information may be shared with trusted service providers supporting online booking (Book Spa Pro), web hosting, payment processing, messaging platforms, analytics, and business security under confidentiality obligations.

• We may also disclose information when required by law or reasonably necessary to protect the safety of our guests, staff, or business.

• Payments are handled through dedicated third-party payment service providers.

• La Dolce Nail Spa Hockley and Book Spa Pro receive only necessary transaction-related records (e.g., date, amount, confirmation). Complete card numbers and sensitive security codes are handled directly by PCI-compliant payment processors.

• Security: We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or disclosure. However, no internet transmission or electronic system can be guaranteed 100% secure.

• Retention: We retain personal information only for as long as necessary to provide services, maintain transaction records, resolve disputes, maintain security, and satisfy legal obligations.

Our website may use cookies and similar tracking technologies to remember preferences, analyze website traffic, maintain site security, and improve user experience. You can adjust your cookie settings through your web browser at any time.

Our website and online booking platform are not directed toward children under 13. We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal guardian consent. If you believe such information was submitted inadvertently, please contact us immediately.

Depending on applicable law, you may contact us to review, correct, update, or request deletion of eligible personal information. You can also opt out of promotional text messages by texting STOP or unsubscribe from marketing emails.

We may update this policy periodically to reflect changes in our services, technology, or legal standards. The revised version will always be published on our website with an updated revision date.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: